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Bailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.

Bailiffs are only allowed to try to come into your home between 6am and 9pm.

You shouldn’t let a bailiff into your home – it’s always best to try to sort out your debt by keeping them outside and speaking through the door or over the phone.

Make sure your doors are locked and your windows are closed – bailiffs are allowed to come in through unlocked doors. If you have a porch with a lockable door you should lock this too.

Depending on the kind of debt you owe, the bailiff will sometimes have the right to force entry by asking a locksmith to open your door if you won’t let them in. It’s very unlikely they’ll do this – you should still have the chance to pay without them coming in.

Call 999 if you’re being physically threatened by a bailiff – don’t let them into your home.