If you have a problem at work, there is help available on how to tackle it and what to do at each stage, whether you’re sorting things out informally, taking out a grievance or making a claim to an employment tribunal.

The Citizens Advice National Website offers helpful advice on the following work related issues:

Find out what you can do if you’ve got a complaint at work – outlines steps you can take.

Find out when you must use early conciliation, what it involves and how it affects the time limit for making an employment tribunal claim.

Find out how to settle a dispute with your employer without going to a tribunal by using a settlement agreement.

Information on grievances in the workplace, including what is a grievance, raising a formal grievance, mediation, conciliation and employment tribunal claims.

Letter to raise a grievance by an employee about something which has happened at work.

Basic rules for writing a grievance letter and a checklist to make sure that your letter has all the relevant information.

Information for employees who have been disciplined about behaviour, absence from work, or standard of work, including what is disciplinary action, informal solutions, disciplinary procedures, mediation, conciliation and employment tribunal claims.

Information on sources of help to deal with problems in the workplace, including trade unions, legal help, advice agencies and other organizations.

Other Helpful Links:

Gov.uk – solve a workplace dispute

For more advice please contact

Updated 24/08/2021

Adviceline: (free)


*Adviceline is open 9am until 5pm Monday to Friday