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When you arrive
When you arrive at your hospital you will be welcomed by a member of staff, who will explain the processes to you and what to expect. You will be given an identity wristband to wear at all times while you are in the hospital.

A nurse will usually co-ordinate your admission and fill in the paperwork for you. You will need to provide the name, address and a contact number of the person you would like to be contacted in an emergency. This could be your wife, husband, partner or a friend or other relative.

For some procedures, including operations, you will be asked to sign a consent form. A copy of this form will be given to you.

Infection control
Everyone can help Keep our hospitals clean to prevent the spread of infection. Hand washing is really important because 80% of disease is spread by your hands. They may look clean, but your hands carry many germs even if you can’t see them.

To wash your hands effectively you need to follow the guidelines below:

Wet your hands with warm, running water.
Add liquid soap and rub your hands together to make a lather for at least 15 seconds, covering all surfaces of your hands.
Rinse your hands well.
Dry your hands thoroughly with a clean, disposable towel.
Use an alcohol-based hand sanitiser only when soap and running water isn’t available.
Meals
Meals and hot drinks are served throughout the day in hospital. You should let the nursing staff know about any dietary needs or food allergies, so that the hospital can cater for your dietary requirements.

There are also refreshment facilities, such as restaurants, coffee shops and snack bars, available for patients, relatives and friends.

If you eat well in hospital you are more likely to recover from illness quickly and go home sooner.